The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
-as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Lauren, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com
Please see our most updated processing times under each listing.
All of our pieces arrive packaged with care in a gift box - ready for gifting!
We gladly accept returns! Please contact us within 7 days of delivery and ship items back to us within 14 days of delivery.
The piece pictured is a sample. All of our pieces are made to order at the time of purchase.
We occasionally run sales and offer coupon codes. Right now you can join our mailing list to receive a coupon code for 10% off your order by following this link - http://eepurl.com/cTO0zL
By joining our mailing list, you'll stay up to date on my newest designs, receive special coupon codes and be the first to know about future giveaways!
Please contact us for wholesale inquiries.
All of our pieces are handmade with genuine 925 sterling silver findings and charms. The lobster clasps, chains, crimp covers, crimp beads, wire protectors, head pins and charms are all 925 sterling silver. Sterling silver can react with chemicals found in the air and produce tarnish. High moisture levels, exposure to sunlight and salt water can all speed up this reaction and cause sterling silver to tarnish faster. Take steps to protect your jewelry by storing your pieces in a cool, dry place away from moisture and sunlight. If your pieces begin to show signs of tarnish, it can be easily removed by polishing with a special polishing cloth or soaking in a jewelry cleaner.
Please feel free to reach out to us with any questions, we are always happy to help! Send us a message through Etsy or email us at firstname.lastname@example.org