Policy - lauren elizabeth jewelry


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

  • Custom or personalized orders
  • Items on sale
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Privacy policy

    Lauren Elizabeth Jewelry Privacy Policy

    This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

    This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

    Information I Collect
    To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

    Why I Need Your Information and How I Use It
    I rely on a number of legal bases to collect, use, and share your information, including:
    -as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
    -when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
    -if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
    -as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

    Information Sharing and Disclosure
    Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
    -Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
    -Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

    Data Retention
    I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 4 years.

    Your Rights
    If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
    -Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
    -Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
    -Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
    Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

    How to Contact Me
    For purposes of EU data protection law, I, Lauren, am the data controller of your personal information. If you have any questions or concerns, you may contact me at lelizabethjewelry@gmail.com

    Frequently Asked Questions

    When will my order ship?

    Please see our most updated processing times under each listing.

    How will my piece be packaged?

    All of our pieces arrive ready for gifting - packaged in a gift box along with a card detailing your morse code message.

    Do you accept returns?

    We gladly accept returns! Please contact us within 7 days of delivery and ship items back to us within 14 days of delivery.

    Will I receive the exact piece pictured?

    The piece pictured is a sample. All of our pieces are made to order at the time of purchase.

    Do you offer any discount codes?

    We occasionally run sales and offer coupon codes. Right now you can join our mailing list to receive a coupon code for 10% off your order by following this link - http://eepurl.com/cTO0zL

    By joining our mailing list, you'll stay up to date on my newest designs, receive special coupon codes and be the first to know about future giveaways!

    What does 'w/1" chain' mean?

    If the size selected says ‘w/1" chain’, then there will be a 1" chain added to the bracelet length. For example, a ‘SM-MD 6.5” w/1” chain’ is a 6.5” bracelet length with a 1” chain and would be adjustable between 6.5” - 7.5”.

    What is the maximum number of letters you can fit on a bracelet?

    The amount of letters we can fit on a bracelet depends on the size of the bracelet as well as the letters in the message, but usually the maximum is 10-14 letters.

    If the phrase you'd like is longer than 10 letters, please send us a message with the phrase and bracelet size. We'll let you know if we're able to fit the entire phrase on a bracelet.


    All of our pieces are handmade with genuine 925 sterling silver findings and charms. The lobster clasps, chains, crimp covers, crimp beads, wire protectors, head pins and charms are all 925 sterling silver. Sterling silver can react with chemicals found in the air and produce tarnish. High moisture levels, exposure to sunlight and salt water can all speed up this reaction and cause sterling silver to tarnish faster. Take steps to protect your jewelry by storing your pieces in a cool, dry place away from moisture and sunlight. If your pieces begin to show signs of tarnish, it can be easily removed by polishing with a special polishing cloth or soaking in a jewelry cleaner.

    I have a question that's not listed here

    Please feel free to reach out to us with any questions, we are always happy to help! Send us a message through Etsy or email us at lelizabethjewelry@gmail.com

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